FAQ

All products come with a warranty package that includes a 30-Day Money-Back Guarantee and a 10-Year limited warranty. We also provide lifetime support for all products. 

No. We only ship to contigeous US excluding Hawaii, Alaska, US protectorates.

Yes, we accept returns or exchanges that meet the following conditions:

  • the product must have been sold through this website
  • the product should not be used through any way
  • the product should have its original packaging and all labels, etc.
  • Return or exchange request is made within 30 days after delivery.

Before returning, you have to contact us, explain the reason or the needs. You can contact us through the “Contact Us” form or send email to Service@ArtmanOfficial.com for support. Our support staff should reply as soon as possible.

NOTE: We will not accept any returns that without communication in advance.

All refunds will be credited to your original form of payment. If you paid by credit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after we process the return or receive your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

We can only change orders that have not yet been processed. To change your order, please submit a request through the “Contact Us” form for support.

Please note that you can only cancel your order before the order have been packed or shipped. 

If you want to cancel an order, you can send an email or call customer support.

If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

All products will be shipped via UPS or FedEx. Once the order is shipped, you will receive an email with the tracking number of the order. You can check on the status of your order at any time by visiting UPS or FedEx website. You can also track your order by visiting our Order Tracking page. Other than these, you can always reach us via email for lifetime support.

All orders will be fulfilled within 2-6 working days, depending on the the location.

Please contact us as soon as possible if you received merchandise that is incorrect, missing, and/or defective. You would be expected to provide basic information include your order number, photographs of the item(s), and any reference numbers related to your package. We will do our very best to address any issues you may have as soon as possible.

If something is still missing, please contact us immediately. We will arrange the makeup shipping of missing items once it is verified.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone from the trouble.

No, all the prices displayed on our site are tax-included.

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