Exchanges & Returns

Overview

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange. If 30 days have passed since your order has been fulfilled, we can’t offer you a full refund or exchange.

In the event that your order arrives damaged in any way, please email us as soon as possible at Service@ArtmanOfficial.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returnable/exchange products

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Before sending back the returned item, please contact us via Service@ArtmanOfficial.com. We will respond your email within 24 hours.
To complete your return, we require a receipt or proof of purchase.

Exceptions / Partial Refund Situations

● Any item not in its original condition, is damaged or missing parts for reasons not due to ARTMAN’s error.
● Any item that is returned more than 30 days after delivery.

Return Process

(1) First contact us through Service@ArtmanOfficial.com to let us understand the issues or your needs.
(2) After we have confirmed that it can be returned, then send the shipment, otherwise we will not give the return.
(3) Please send us the receipt, order number, and courier number to Service@ArtmanOfficial.com after shipping, so that we can track it.

Return Shipping Cost

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund takes 3-5 business days back to your account.

Return Address

If you want to return any items, please send an email to us with your order number and some photos of the item’s condition. We will provide the address of the closest warehouse to your place.

Contact: ARTMAN Service Team

Tel: 307-381-9493

Email: Service@ArtmanOfficial.com